FAQs
❓ FAQs
Frequently Asked Questions — Purevia
Welcome to the Purevia FAQ page. Below you’ll find answers to common questions about our products, orders, shipping, and customer support.
1. What products do you offer?
Purevia offers carefully selected, high-quality home and lifestyle products, designed to combine functionality, durability, and modern style.
2. Are your products suitable for everyday use?
Yes. All our products are designed for regular, everyday use and are tested to meet quality and safety standards.
3. How long does shipping take?
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UK Orders: 5–10 business days
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International Orders: 10–20 business days, depending on destination and customs processing
4. Will I receive a tracking number?
Yes. Once your order is shipped, you will receive an email with tracking information.
5. Can I change or cancel my order?
Yes, as long as your order has not yet been shipped. Please contact us as soon as possible to request changes.
6. What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging.
For full details, please review our Refund Policy.
7. What if my order arrives damaged?
If your item arrives damaged or faulty, contact us immediately and include photos of the issue. We will arrange a replacement or refund.
8. How should I care for my product?
We recommend:
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Cleaning with a soft cloth
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Avoiding harsh chemicals
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Following any care instructions provided with the product
9. Do you ship internationally?
Yes, international shipping is available where permitted. Customs duties or import taxes may apply depending on your country.
10. How can I contact customer support?
Our support team is happy to assist you.
Brand: Purevia
📞 Phone: +44 800 452 7745
📍 Address:
34 Coronation Road
Lydiate, Liverpool
L31 2NE
United Kingdom