Track Your Order

📦 Track Your Order

Track Your Order — Purevia

We know how exciting it is to wait for your order, and we want to keep you informed every step of the way. If you’ve placed an order with Purevia, you can easily track its progress using the information below.

🔍 How to Track Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Steps:

  1. Check your shipping confirmation email for the tracking number.

  2. Visit the shipping carrier’s website used for your order.

  3. Enter your tracking number on the carrier’s tracking page to see the current delivery status.

đźšš Shipping Carriers

Depending on your location and order, your shipment may be handled by one of the following carriers:

  • Royal Mail

  • DHL

  • FedEx

  • UPS

Tracking links are provided in your confirmation email when available.

đź“Ť Where Can I Find My Tracking Number?

Your tracking number is sent to the email address you provided at checkout once your order has been dispatched.
Please allow up to 24–48 hours for tracking information to become active in the carrier’s system.

❓ What If I Can’t Find My Tracking Number?

If you haven’t received your shipping confirmation email or can’t locate your tracking number, please contact our support team. We’ll be happy to help you track your order.

ℹ️ Order Status Information

When tracking your order, you may see the following statuses:

  • In Transit: Your order is on its way to the delivery address.

  • Out for Delivery: Your package is scheduled to arrive today.

  • Delivered: Your order has been successfully delivered.

  • Returned: The package was returned due to a delivery issue (such as an incorrect address).

⏳ Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe or tracking updates have stopped, please contact us. We will investigate the issue with the carrier and assist you as quickly as possible.

đź“ž Contact Us

If you need help tracking your order or have any concerns, please reach out:

Brand: Purevia
đź“ž Phone: +44 800 452 7745
đź“Ť Address:
34 Coronation Road
Lydiate, Liverpool
L31 2NE
United Kingdom